Do I need to book in advance?
Low season: Yes, you need to book in advance.
High season: No, you don't need to book in advance, but that means you cannot be sure that spots will be available. Which is why we advise you to book beforehand. You can always call us to ask if there are any spots free.
What time should I be there?
You must be on-site at least 30 minutes before the departure time for the registration process, dressing and safety briefing. If you arrive late the group may already have started or the departure time may have been cancelled. There will be no refunds in such cases since we cannot be held responsible for a guest's failure to arrive on time.
Is my dog(s) welcome?
Yes! They have to have a leash on at all times and are not allowed to be left without supervision at any point.
How should I dress?
You should wear suitable clothing for the weather. It is worth keeping in mind that the weather can change fairly quickly.
Proper shoes are a must - no sandals, flip-flops or the like.
You may bring your own gloves or you may borrow gloves from us without any extra fee.
Can I bring my own waterbottle or a proteinbar?
Yes! We encourage all of our guests to bring their own waterbottle or you may buy a waterbottle from our restaurant Fine Forest, we have smaller shoulderbags that you may borrow without any extra fee. You may also bring your own smaller bag, preferebly with zippers.
Do you have lockers and changing facilities?
Yes, we provide free lockers for any personal belongings that you don´t want to take out on the course.
We have changing facilities, but recommend that you arrive at the park in the clothes you want to wear during the adventure.
Can I bring my camera and/or mobile phone?
Yes you can take a camera and/or a mobile with you on the course. But you are responsible for it. The company does not pay for loss or damadge. Please keep the mobile on mute.
Can I do zipline with my glasses/sunglasses?
Yes you can go on all of our adventures with your glasses/sunglasses. The headscarf and helmet keeps the glasses in its place.
What happens when the weather is bad?
The saying 'There is no bad weather, only bad clothing' applies to us. To zip in the rain is actually quite fun and could be a highlight if you are dressed correctly. Feeling the rain whipping against your face as you zip along high above ground is actually very pleasant.
We don't cancel a departure because of ordinary rainy weather.
We do however cancel adventures in the event of a rainstorm, thunderstorm or snowstorm. In that case you will get your money back. If you paid with a voucher you will be given a new departure time.
How long does the adventures take?
The adventures take between two and four hours. You can find more details here.
Can friends / spectators and others come to take photos and watch when people are riding the zipline?
Yes, it's nice if they want to join us in the forest. There are walking paths next to all the stations and it's permitted to roam the forest, thanks to the Right of Public Access. Spectators may never stand directly under the lines or within a distance of three metres. This must be respected for your own safety and that of onlookers, under the Swedish Safety Law and the Prevention of Accidents.
What are the booking and cancellation terms and conditions?
You can find our booking and cancellation terms and condition in the pricelist.
Can we bring our own picnic?
We have several barbeque areas you may rent to cook your meals. And a half of the Wilderness deck is outside of the serving area and there you may consume your own food. For interest in reservate a barbeque area, please contact us through the contact form if there is desire of reservating one of the barbeque areas.
Are you licensed to sell alcohol?
No, all forms of intoxicants are prohibited before and during the adventures.
Can we pay by card?
Yes, we only accept payment by card. All different types of cards may be used.
Yes we have free wifi.
Is the park accessible to people with disabilities?
Yes, the Base Camp is accessible. We have a special parking area at the top for people with disabilities.